Show All Answers

1. Why is my water bill / usage higher than normal?

First Step:

• Check water leaks in home & property (E.g. running toilets, irrigation, hose bibs, dripping faucets, water heaters)
  •  1 running toilet can use approximately 1,000 gallons per day
• Have you had more people in the home/property recently

Second Step:

After examining your property, if you still have questions regarding your water usage, please contact Utilities Billing.

Third Step:

If your meter needs serviced, please fill out a service request form.

2. Where can I dump my RV waste?

You may dump your sewage at the Telluride Regional Wastewater Treatment Plant. Please follow the steps below: 

1. Call 970-728-6075 prior to arrival to schedule the dumping of your waste.
2. Pay a fee (cash or check) at the front desk prior to dumping - RV/Tour Bus Dump fee is $15.00 - Fee schedule for all other sewage haulers
3. Blackout Dates ( The facility is not available for dumping)
   • June 15th through July 5th
   • December 20th through January 10th

3. How do I report a bad odor or taste in my water?

You can reach out to the Water Treatment Plant if you have concerns. An appointment to have someone visit your home or business may be scheduled.

4. I have some hard to dispose of items (paint, furniture, electronics, etc.) how do I dispose of them?

• The Town of Telluride hosts the Big Spring Clean event in partnership with EcoAction Partners and San Miguel County once a year to help citizens dispose of hard to dispose of items.  
• Special pick up for some large items can be scheduled with Utilities Billing, if your trash is billed through the Town of Telluride. If managed directly though a waste provider, please contact that provider directly.
•  For a more detailed list you can also look through our Recycling Resources Guide.

5. How do I start and stop utility service?

Home owners do not need to start/stop service when selling or buying property. Utility accounts are updated when closing documentation is received from your title company. 

If you are using a local title company, this usually occurs a week after closing. If you are using a title company not in Telluride, you will need to have closing documentation from the title company sent to the Town of Telluride - Finance Department at PO Box 1704, Telluride, CO 81435.

Current homeowners looking to start or stop trash & recycle services should call Bruin Waste at (970) 864-7531.

New homeowners looking to establish trash & recycling service should call the Finance Department at (970) 728-2162.

Properties going under construction (remodels, additions, etc.) may have water shut off,  but must continue paying utility fees to maintain access to their water & sewer taps. 

For water shutoffs at the street, please contact Public Works to schedule assistance.

6. My trash can/polycart has been damaged or needs a repair, how do I take care of that?

If your polycart has been damaged by wildlife or just wear and tear, please reach out to Utility Billing to coordinate a replacement or repair.

7. How do I start paying my water/trash bill online?

For current homeowners, visit Xpress Billpay. 

1. Create an account. 
2. Link your account to the utilities by searching your last name/company, service address, or utility number.
3. Last, setup notifications and auto-pay, if desired.

For new homeowners, setup is completed by calling 970-728-2162.

8. How do I change my billing address or change my tenant information?

Billing address changes are made through the website via the form center.

Tenant changes are made through the form center as well! 

9. How do I read my utilities bill?

Water is read in 1,000 gallon increments (E.g. a reading of 32 would mean 32,000 gallons were used during the billing cycle). Billing cycles are read 2 months at a time. Fees are billed based on a fee schedule approved by Town Council. 

10. What are new homeowner services?

Water, sewer, trash, and recycling. Some homeowners may have part, or all services managed directly through their HOA.